Frequent Questions & Answers on shipping service:

Q: How can I trust you?

A: We have been Alibaba.com’s Verified Trust Passed Freight forwarder for 6 years; we have over 300 worldwide customers; we may provide customer reference in your country.

Q: Can I get refund if not satisfied?

A: Yes, the service/handling fee is refundable; a further compensation will be discussed for big loss.

Q: Are your services professional?

A: Yes, 14 years of experience in int’l air/sea shipping industry has turned us into a reliable and professional freight forwarder; And both sales teams and customer service teams are well trained and ready to get you satisfied.

Q: Is my cargo safe with you?

A: Yes, We have Outstanding Safety concept: Risk Prevention, Risk Management, and Risk-Transfer.

Q: How to make complain?

A: You can complain to both Alibaba.com by calling 0086-400-800-1688 or to our management by email to complain.services at gmail.com . You will get reply within one biz day.

Q: How to work with you and what are the steps?

A: Please read below working procedures.

Q: Can you consolidate/combine my several suppliers' goods into one shipment?

A: Yes, we have been doing that a lot. We will re-make CI & PL for your import custom needs.

Q: What shall I do here in my country before I receive the goods?

A: If in term of TO AIRPORT service, you need to find out a local broker to clear customs and deliver goods to your add.

Q: Are there any charges at my side and what are they?

A: Yes, like custom entry fee, import duty/tax (if applicable), airport miscellaneous, trucking fee, etc.

Why Choose us?

a. 100% Satisfaction Guaranteed: if not, service fee will be 100% refunded;

b. Over 14 years of global shipping experience, with reputation and reference from over 300 worldwide customers;

c. Outstanding Safety concept: Risk-Prevention, Risk-Management, Risk-Transfer;

d. Well trained and professional sales and Customer service teams;

e. Can be your China partner (your China office)

Our certifications:
International Air Transport Association (IATA)
China Civil Air Transport Sales Agency Services (CATA).
Non-Vessel Operating Common Carrier (NVOCC)
Member of World Cargo Alliance (WCA).
Golden supplier of Alibaba for 6 years

Extra Surprising bonus:

A credit of US$10~100.- will be offered to you if you recommend our services to a friend who places order to us.

Shipping payment:

Telegraph Transfer, Western Union, PayPal, Escrow, Money Gram, will be acceptable, please inquiry from sales.

Refund Guaranteed:

Service fee will be 100% refunded if you are not satisfied with our service, and please note that air freight charges is not applicable.

Cargo Insurance:

We provide cargo insurance agency services, covering warehouse to warehouse All Risks via AIU, Allianz, AXA, PICC, etc., premium is about 0.15% x 110% of cargo value.